Maintenance. Attention to, and Reception of, Complaints
This is the evolutionary layer
 
Description
Work Started
Work to End (Expected)
 Management of attention mailboxes
January 2002
Signed off

 

Management of attention mailboxes

To procure the evolution of DRAQ so as to be able to manage attention mailboxes. It is hoped to carry out this evolution in two phases. The initial phase, during the first term of 2002, has been conceived of as a pilot test which would try to confer a greater speed on the system, and to manage the most frequently asked questions. The second phase would be carried out during the third term of 2002.

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